FAQs
FAQ
Frequently Asked Questions
Everything you need to know about our luxury chauffeur services
Simply fill out our quick quote form with your trip details — pickup location, destination, date, time, and preferred vehicle. It takes less than 2 minutes, and there's no obligation. We'll respond with a detailed, all-inclusive price.
We respond to all quote requests between 7am-10pm same day. Requests received outside these hours will be answered by next business day. For urgent bookings, call us directly at +61 431 951 996.
Once you receive your quote via email, simply click the confirmation link or reply to accept. We'll send you a booking confirmation with all the details, and our team will contact you 24 hours before pickup to reconfirm.
We accept all major credit cards, bank transfers, and corporate invoicing for account holders. Payment can be made online or directly with your chauffeur — whichever is most convenient for you.
Absolutely. You can modify your request at any time before confirmation by contacting us. Once confirmed, we offer flexible cancellation — most bookings can be cancelled up to 48 hours before pickup for a full refund.
Executive Fleet tracks every flight in real time. If your flight is delayed, your chauffeur adjusts the pickup time automatically — at no extra cost. We provide complimentary waiting time for all airport pickups.