Privacy Policy
Introduction
Welcome to Executive Fleet. Your privacy is our priority, and we are committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights regarding your information. By using our website or booking our chauffeur services in Melbourne, you agree to this policy.
Information We Collect
We collect information to provide and improve our services:
Personal Details:
- Name
- Phone number
- Email address
- Pickup and drop-off locations
- Payment and invoice details
Technical Information:
- IP address
- Browser type
- Pages visited
- Date and time of visit
Cookies:
We use cookies to enhance your browsing experience, remember your preferences, and analyze how our site is used.
How We Use Your Information
We use your information to:
- Confirm and manage your bookings
- Communicate with you about updates and inquiries
- Improve website performance
- Ensure safety and security
- Comply with legal obligations in Australia
Sharing Your Information
We only share your data when necessary:
- With service providers such as payment processors, drivers, and hosting providers for operational purposes
- When required by law or to protect our rights
- With your consent
We never sell your personal information.
Data Security
We implement reasonable security measures to safeguard your data, including encryption, access controls, and regular security reviews. However, no system is completely foolproof.
Data Retention
Your information is kept as long as needed for booking purposes, customer support, and legal compliance.
Your Privacy Rights (Australia)
You have the right to:
- Access your personal information
- Correct or update inaccurate details
- Request deletion of your data (where applicable)
- Withdraw consent you've given
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)
Please contact us if you wish to exercise these rights.
Cookies
You can disable cookies through your browser settings, but some website features may not function properly.
Children's Privacy
Our services are not intended for children under 16, and we do not knowingly collect data from them.
Policy Updates
We may update this policy occasionally. Changes will be posted here with a new "Last Updated" date.
Contact Us
If you have questions or want to exercise your data rights, contact us at:
Last Updated: November 2025